Collections Representative/Customer Service (REMOTE IN CANADA)

Collections/Customer Service · Barrie, Ontario
Department Collections/Customer Service
Employment Type Full-Time
Minimum Experience Entry-level
Compensation 36k - 42k Salary


Northlake Financial team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.


Northlake understands the needs of their employees. While working for us you will experience a work atmosphere like no other. As we grow, we are embracing the changes that are happening throughout the world by giving individuals the opportunity to work from home or anywhere across Canada! Our employees flourish in an exciting and engaging environment.

Northlake is looking to hire a Collections Representative to work remotely until such time as there may be a local office.   This exciting opportunity for an individual to begin a career that loves working in a customer service-oriented environment. The ideal candidate must have a passion for working with customers over the phone, work within company policy but can think outside the box when needed, target focused with an extremely high level of integrity. The successful candidate must have solid accountability, excellent problem-solving skills and use good judgment.


While also being flexible to work rotating shifts between the hours of 8:00am to 9:00pm EST including Saturday’s and Holidays. We offer shifts supporting customer service hours across Canada. 

Duties and Responsibilities  

  • Working with our customers to prevent delinquency and create financial plans to help them get caught up  
  • Addressing frequently asked questions and informing our customers  
  • Provide excellent service while ensuring exceptional results in the collection of financial loans in accordance with NorthLake Financial established metrics and targets.    
  • Contact past due customers through the appropriate channelling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers  
  • Use company-specific policies and procedures to maintain and coordinate firm payment recovery  
  • Assess and mitigate risk by referring accounts for further action  
  • Document all call activity details in the Collections system to reflect any action taken, e.g. commitments to pay and/or amounts and dates agreed upon  
  • Perform regulatory standards and best practices on collection accounts  
  • Achieve individual collection targets to meet Department and Companywide goals  
  • Complete other collection responsibilities, as assigned  

Job Specifications  

  • Ability to work from home until such time as there may be a local office and efficiently without interruption to productivity  
  • Strong working knowledge of Microsoft Office – Word, Excel, Outlook  
  • Must be fluent both oral and written in English and French  
  • Effective communication skills – being able to effectively communicate to customers over the phone  
  • Persuasion – in addition to negotiation skills, collections agents should be persuasive in explaining why it’s in a customer’s best interest to pay off a particular debt  
  • Patience and diligence – often, collections agents need to be patient and diligent, especially when it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up  
  • Ability to show discretion in confidential matters  
  • Must be able to work independently as well as be an effective team member  
  • Excellent organizational and time management skills  
  • Strong Negotiation Skills  
  • Must be able to multitask  
  • Able to prioritize your day 

Job Type  



36k - 42k

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  • Location
    Barrie, Ontario
  • Department
    Collections/Customer Service
  • Employment Type
  • Minimum Experience
  • Compensation
    36k - 42k Salary